A layout that suits the household.
Guest count, sleeping arrangements, stairs and accessibility requirements should be discussed from the start.
TEMPORARY INSURANCE ACCOMMODATION
While home
is put right.
A place to settle.
Keep the accommodation part clear.
When a household needs to stay somewhere else, the everyday still matters. Share the area, household needs and expected timeline. We’ll discuss the accommodation brief with the guest or their authorised booking contact.
Our first stays are being prepared · Enquiries welcome
THE TEMPORARY STAY BRIEFIllustrative enquiry
A little more normal.
During an unsettled time.
THE HOUSEHOLDWho needs to stay together?
THE EVERYDAY ROUTINEWhat needs to stay within reach?
THE TIMELINEWhat’s known, and what might change?
THE CONTACTSWho’s staying, booking and paying?
Accommodation planning · No claim decision or approval is implied
START WITH THE HOUSEHOLD
Keep the routine
within reach.
The right enquiry is about more than a bed count. Let us know the everyday requirements that would reduce disruption during a temporary move.
Stay close to what matters.
Share the places that need to remain within reach: work, school, support networks or the affected home.
Bring everyday needs into view.
Cooking, laundry, parking, pets and essential belongings can shape the accommodation requirement.
GUESTS, CASE HANDLERS & LOSS ADJUSTERS
A clear brief.
The right contacts.
Tell us who will stay, who is arranging the accommodation and who is responsible for approving and paying for it. We discuss accommodation; we do not decide whether a claim is covered or authorised.
THE HOUSEHOLDPractical stay requirements
THE BOOKING CONTACTDates, approvals and communication
THE BILLING CONTACTAgreed invoicing and payment details
WHEN THE TIMELINE ISN’T CERTAIN
Plan what’s known.
Review what changes.
Tell us the expected start date and any likely review point. A future booking must set out its dates, charges and terms. Extensions, shorter stays and urgent requests need to be checked with the team; they are not automatically guaranteed.
Discuss the accommodation requirementTHE ACCOMMODATION CONVERSATION
Initial dates → Review → Next step
Keep the guest and authorised contact updated as the practical plan develops.
Our first properties are being prepared. We cannot offer immediate placement or confirmed availability at this stage.
BEFORE YOU PLAN YOUR STAY
The practical
questions.
Is this an insurance policy or claims service?
No. This page is for temporary accommodation enquiries. Avenor Stays does not determine cover or approve a claim; those decisions sit with the relevant insurer or authorised party.
Can an insurer or loss adjuster enquire for a household?
Yes. Share the practical accommodation brief and tell us your role. Avoid sending claim documents or sensitive details in the initial enquiry.
Can you accommodate an urgent placement right now?
We have no bookable properties yet, so we cannot confirm an immediate placement. You can discuss future requirements with the team.
Can invoicing be directed to the insurer or booking contact?
Tell us the intended billing party and any approval requirements. The invoicing and payment arrangement would need to be confirmed before a future booking.
What happens if the household needs longer?
Any extension depends on availability and the agreed booking terms. Contact the team as soon as the expected timeline changes.
A HOUSEHOLD NEEDS A TEMPORARY BASE?
Start with
the accommodation brief.
Share the practical requirements and your role in the arrangement. Exact dates can follow if the timeline is still being discussed.
OUR FIRST COLLECTION IS TAKING SHAPE
Prefer email? hello@avenorstays.com We don’t have bookable properties yet. Share your plans with the team; an enquiry does not reserve a stay.