How do I get started?+
Request an estimate and tell us about your property. We’ll discuss its readiness, your availability and the service you need, then explain the proposed fees before you decide.
How involved do I need to be?+
We coordinate the everyday hosting tasks, from listing and calendar management to guest communication and turnovers. You remain involved in decisions about your property, agreed spending and owner availability.
How is the management fee calculated?+
Our management fee is 20% of accommodation revenue after booking platform fees. Cleaning charges, separately charged extras and applicable taxes are not accommodation revenue. Your agreement sets out the calculation for your property.
What does the management fee include?+
It covers the ongoing coordination shown above: your listings, pricing, availability, guest communication, arrivals, cleaning coordination and maintenance handling. Third-party services and property running costs are separate.
Is professional photography included?+
Yes. Free professional photography is included in all our onboarding packages. The one-off Property Setup & Launch fee is £450.
What is charged separately?+
The £450 onboarding fee is separate from the ongoing management fee. Booking platform charges, cleaning and laundry, consumables, repairs, utilities, insurance and any agreed add-ons may also apply. We explain the scope before you proceed.
What can affect the overall cost?+
Your property’s size, condition, turnover frequency, access arrangements and any additional support affect its running costs. We discuss these alongside the management fee so you can assess the full picture.
Do fees change between your cities?+
Our published management fee is 20%. Local cleaning, laundry, maintenance and other supplier costs can vary. Your proposal will reflect your property and location.
How do I compare management proposals?+
Compare the fee calculation as well as the percentage. Check what is included, which supplier costs remain separate, the setup charge, and how bookings and income are reported.
How are cleaning and linen handled?+
We coordinate property changeovers around bookings. Cleaning, laundry and linen charges are separate from the management fee and are explained in your property’s agreed arrangements.
What happens when maintenance is needed?+
We raise property issues and coordinate the next steps with you or your agreed suppliers. Repair work, replacement items and contractor charges are separate; approval arrangements are agreed during onboarding.
Do you guarantee a particular income?+
No. An estimate is an indication rather than a guarantee. Actual results depend on your property, demand, pricing, available dates and costs. The illustration below explains fees; it is not a revenue forecast.
Which locations do you cover?+
We work with property owners in Manchester, Liverpool, Leeds and Bath. Contact us to discuss whether your property is suitable.
Can I reserve dates for my own use?+
Tell us which dates you need before they are made available to guests. Existing reservations and any preparation or cleaning costs need to be considered when arranging personal stays.
How can I see my bookings and income?+
We explain the reporting and owner access available for your property during onboarding, including how booking information, income and agreed costs will be shared.
How are taxes handled?+
You remain responsible for your own tax position and property obligations. Any applicable taxes and their treatment should be confirmed for your circumstances with a qualified adviser.
Can I add services later?+
Yes. Tell us what you need and we’ll discuss the scope and pricing before additional work is agreed. Smart locks, furnishing support and property improvements are quoted separately.